Privacy Policy
Your privacy is important to us. This policy explains how RemitIndex collects, uses, stores, and protects your personal data when you use our website and services.
1. Data Controller
The data controller for your personal data is RemitIndex ("we", "us", or "our"), operated by Tarika Chandel.
- Website: remitindex.com
- Contact email: privacy@remitindex.com
2. Types of Data We Collect
We collect the following categories of personal data:
2.1 Data You Provide Directly
- Contact information: Name and email address when you use our contact form or subscribe to our newsletter.
- Enquiry content: Any message or feedback you submit through our forms.
2.2 Data Collected Automatically
- Usage data: Pages visited, time on page, referral source, click events, and navigation patterns.
- Device and browser data: IP address (anonymised), browser type and version, operating system, screen resolution, and language preference.
- Cookies and similar technologies: See Section 6 for full details on our cookie usage.
We do not collect sensitive personal data such as financial account numbers, passwords to third-party services, or payment card details. RemitIndex is a comparison platform — we do not process financial transactions.
3. Legal Basis for Processing (GDPR Art. 6)
We process your personal data under the following legal bases:
- Consent (Art. 6(1)(a)): For analytics cookies and newsletter subscriptions. You may withdraw consent at any time.
- Legitimate interest (Art. 6(1)(f)): For website security, fraud prevention, improving our services, and understanding how visitors use our platform. Our legitimate interests do not override your fundamental rights and freedoms.
- Legal obligation (Art. 6(1)(c)): To comply with applicable laws and regulations.
4. How We Use Your Data
We use the data we collect to:
- Provide and maintain our comparison services
- Respond to your enquiries and support requests
- Send newsletters and updates (only with your explicit consent)
- Analyse website traffic and usage patterns to improve our platform
- Detect and prevent security threats and abuse
- Comply with legal obligations
5. Third-Party Data Processors
We share your data with the following third-party service providers, each of whom processes data on our behalf:
| Provider | Purpose | Data Processed | Privacy Policy |
|---|---|---|---|
| Google Analytics 4 | Website analytics | Anonymised usage data, device info | Google Privacy |
| Vercel | Website hosting | IP address, request logs | Vercel Privacy |
| Resend | Email delivery | Email address, name | Resend Privacy |
We do not sell your personal data to any third party.
6. Cookies
We use cookies and similar technologies on our website. Cookies are small text files stored on your device that help us provide and improve our services.
6.1 Necessary Cookies
These cookies are essential for the website to function and cannot be disabled. They include cookies for:
- Cookie consent preferences
- Security and session management
6.2 Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting anonymised data. We use Google Analytics 4, which anonymises IP addresses by default.
_ga,_ga_*— Google Analytics tracking cookies (duration: up to 2 years)
6.3 Marketing Cookies
We do not currently use marketing or advertising cookies. If this changes, we will update this policy and request your consent.
You can manage your cookie preferences at any time through our cookie consent banner or by adjusting your browser settings.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes described in this policy:
- Contact form submissions: Retained for up to 12 months after your last interaction, then deleted.
- Newsletter subscriptions: Retained until you unsubscribe.
- Analytics data: Retained for up to 14 months (Google Analytics default retention period).
- Server logs: Retained for up to 30 days by our hosting provider.
8. Your Rights
Under the GDPR and applicable data protection laws, you have the following rights:
- Right of access: Request a copy of the personal data we hold about you.
- Right to rectification: Request correction of inaccurate or incomplete data.
- Right to erasure ("right to be forgotten"): Request deletion of your personal data.
- Right to restrict processing: Request that we limit how we use your data.
- Right to data portability: Receive your data in a structured, machine-readable format.
- Right to object: Object to processing based on legitimate interests.
- Right to withdraw consent: Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at privacy@remitindex.com. We will respond to your request within 30 days.
You also have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.
9. International Data Transfers
Our services are hosted on Vercel, which may process data in the United States and other countries. Where personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission.
10. Children's Privacy
Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child under 16, we will promptly delete it.
11. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "last updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this privacy policy or wish to exercise your data rights, please contact us:
- Email: privacy@remitindex.com
- General enquiries: hello@remitindex.com
- Contact form: remitindex.com/contact